Episode 29 Show Notes

Big Takeaways

• Lots of people say that we should “Lead with empathy” How?
• One small way to do that is to say “First of all” after someone shares a hard situation or someone is showing you work that they did for you.

Two situations when I don’t lead with empathy and when I DON’T say “First of all”

• When I am having a chaotic day “Empathy is the first casualty of a chaotic day”
• When I am listening with the intent to respond because I don’t like something that I just heard (especially if it was a triggering word or I heard something that I feel like I need to correct or defend)
• Listening with the intent to respond is not listening

Call to Action

• Start saying “First of all”, after someone tells you about a difficult situation or when someone does something for you

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Music by Twisterium from Pixabay